At Brand Crafts, we prioritize customer satisfaction. You can request a Refund / Exchange for a product only if it is defective or damaged, and you must provide a video showing the unboxing process from start to finish. This will ensure that the issue is documented and processed swiftly.

Once you’ve submitted your return request, we aim to collect the product within 4 business days. After the product is received, it will undergo a quality check, which typically takes 2 business days. The refund process will be initiated once the product passes inspection.

The timeline for receiving your refund depends on your chosen payment method:

• Prepaid Orders: Refund will be processed within 7-10 business days after the successful quality check.
• COD Orders: Refund will be processed within 7-10 business days after the successful quality check.

Refund times may vary based on the payment method used. For payments made via debit/credit card, please note that the time for the refund to reflect in your account depends on your bank’s processing time.

To raise a exchange/return request, please refer to the contact us page.

Cancellation Policy:

If you need to cancel your order, please reach us out using the available channels as mentioned on the website within 6 hours of placing the order, Monday through Saturday, between 9 AM – 6 PM. However, please note that orders are often shipped promptly, and cancellations may not always be possible.

Refunds will be credited back to the original payment method.

For any other queries feel free to get in touch with us.